Returns & Exchanges

At Jill Melyssa, we want you to feel confident in your purchases. All sales are final, and we do not facilitate returns or issue refunds. Taking your time to select the perfect piece from our collection is encouraged.

In specific cases, exchanges may be accommodated. All pieces are carefully inspected and packaged prior to being shipped. In the unlikely event that you receive a damaged item due to craftmanship or shipping mishandling, kindly email us immediately to arrange an exchange. Please ensure the item remains unworn, unaltered, and in its original packaging to facilitate a smooth exchange process. It's important to note that we reserve the right to refuse exchanges if these conditions are not met. Additionally, customers are responsible for covering the shipping costs associated with exchanges.

For items purchased through our retail partners, any return or exchange requests should be directed to the original retailer where the item was purchased. Any returns or exchanges will be subject to their individual return policies.

Thank you for choosing Jill Melyssa. We aim to ensure a seamless shopping experience and are available to assist you as needed.